Skip to main content
All CollectionsManaging returns
What does each return status mean?
What does each return status mean?

Description of each return status

Updated this week

There are 6 return statuses. The table below provides descriptions for them:

Status

Description

Pending approval

The return is pending your approval.

Approved

The return is approved and the customer can return the items.

Rejected

You rejected the return.

Received

You have received the returned items.

Refunded

You have already refunded the customer.

Exchange

The customer has exchanged the item for a different size or colour.

Did this answer your question?