What does this mean for your returns?
Nothing has changed, we will continue to ensure your customers have a great experience when they need to return packages. Your business operations and your shoppers’ experience remain the same.
However, in the coming months, ZigZag will introduce new features and services to reduce the costs of your returns and drive customer loyalty, including new carriers and international logistics solutions.
What does this mean for your billing arrangements?
For the vast majority of clients, there is no action or changes needed. You will continue to be billed in the same way.
In cases where assistance is needed, ZigZag will contact you directly.
How should I communicate with ZigZag?
As you have always done, via chat.
For the moment, you can continue to e-mail us on customer.support@sorted.com
From all of us at ZigZag, we can’t wait to work with you and be a part of your company’s growth and success!
ZigZag is a software solution to help eCommerce retailers manage returns domestically and globally. In 2023, ZigZag processed £2 billion worth of returns via its retailer-branded returns portals providing consumers with quick and convenient returns solutions.
The ZigZag platform connects major retailers to a global network of 1,500+ carrier services in over 170+ countries.
ZigZag delivers best-in-class technology and service to transform the post-purchase and returns experience globally. ZigZag’s mission is to reduce cost and waste, increase customer loyalty, and enable its clients to be more profitable and sustainable.
Learn more about ZigZag at https://www.zigzag.global/