The refund methods that the app provides are:
Refund (money back);
Exchange;
Store credit;
A smooth returns process plays a major role in determining customer loyalty and future sales. You can offer customers one or multiple refund methods.
Refund to original payment method - the customer will expect to be refunded the cost of the items returned.
Exchange - for either different size or color of the same item.
Store credit - store credit allows the buyer to order something else from your shop, without receiving cash back. In this way, the return is not a lost purchase anymore, but it becomes a new sale. Store credit can be issued through a discount code.
While submitting a returns request, customers will be asked to select a refund method.
To choose your refund methods:
Select Settings > Returns policy:
2. Scroll down to the Refund methods section and select which refund methods you would like to offer your customers.
3. Select the Save button to save any changes.