To request customers to upload images about their returns:
Go to Settings > Returns policy
2. On the Returns policy page, scroll down to the Customer image upload section.
3. To enable customer image upload, select the Enable customer image upload checkbox. Your customers will be able to upload images via your returns portal when returning an item. To make it mandatory for customers to upload images, select the Customer image upload required checkbox.
Note: Maximum image size is 1024kb.
4. Click the Save button to save your changes.
Returns portal customer view:
Returns portal view after an image is uploaded by a customer:
