ZigZag Returns and Exchanges App allows you to create a branded returns portal, which you can then embed into your Shopify store and let customers return or exchange products effortlessly. You can add your returns portal URL to either the main navigation or footer of your Shopify store.
1. Log in to ZigZag Returns and Exchanges App and in the navigation bar, go to Returns portal.
2. Go to the Returns portal URL section and copy your returns portal URL.
Tip: You can also use your returns portal URL in your order confirmation emails to provide customers with a convenient way to initiate a return if needed. Maintaining transparency increases trust and helps you build a loyal customer base.
3. In your Shopify store admin panel, go to Online Store > Navigation
4. Decide whether you want to add your return portal page to the main menu or footer menu and select Add menu item.
5. In the pop-up dialog, enter the page title in the Name input field (for example, Returns).
6. Paste your returns portal URL in the Link input field and click the Add button.
7. Click the Save menu button to apply the changes to your selected menu.
8. Go to your returns portal. In the main menu, you will see Start your return.
