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Test returns not working (can't find order)
Test returns not working (can't find order)

Return won't process when testing. Order not found.

Updated today

There are a couple of reasons that might be causing this issue:

  1. You are trying to test an order that was created before the app was installed

    In this scenario you just need to create a new order.

  2. The app has not received the order details yet

    Sometimes you need to allow some time for the order to be processed (we recommend waiting for 5 min), to ensure the app has received the order details that have been generated.

If you continue to experience issues, please get in touch with the support team via the live chat or by sending an email to: customer.support@zigzag.global.

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