Returns are super simple and free with Collect+
Click here to process a return.
We offer refund and/or exchange within the first 30 days of your purchase. If 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.
Eligibility for Refunds and Exchanges
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Exempt Goods
Several types of goods are exempt from being returned:
Perishable goods such as food, flowers, newspapers or magazines
Products that are intimate or sanitary goods
Hazardous materials, or flammable liquids or gases
Gift cards
Downloadable software products
Some health and personal care items
Books with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, any item that is damaged or with missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
Please, do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable).
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@yourdomain.com
Sale items (if applicable)
Only regular priced items can be refunded. Sale items cannot be refunded.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.